Terms and conditions
These terms and conditions define the rights and obligations of each party in the online sale of müvExperiences and müvWeekend Gift Boxes, and constitute a contract between the buyer and müv, Inc.
By using this website or ordering our products online, you acknowledge having read and accepted the sales terms and conditions that appear below. In case of change, the terms and conditions posted on the website at the time the product was ordered will apply.
Information and activity descriptions
müv, Inc. strives to ensure that package descriptions are as accurate as possible. However, müv, Inc. denies all responsibility for any error that may be found on the website. All documents on our website (photos, descriptions, etc.) are provided for illustrative purposes only.
In the event that inaccurate or incomplete information is posted on this website, the purchaser cannot cancel his order, and müv, Inc. cannot be held responsible if the purchaser or gift box recipient is unable to take advantage of the service described online. Proposed activities are described as accurately as possible. They are, however, subject to modification, in which case the client should be notified by the activity provider when reserving.
All prices are in Canadian funds, and exclude taxes and delivery charges. The order is payable in its entirety in a single instalment at the time it is placed.
müv, Inc. accepts PAYPAL, VISA or MASTERCARD. In the event of non-payment, insufficient payment, or charge back, müv, Inc. will suspend the order and stop delivery. müv, Inc. denies any responsibility for fraudulent use of the payment method.
Orders will be delivered to the address provided on the order form, within 72 hours across Canada from the first working day following validation unless the ordered item is out of stock. For international shipping rates and delays, please contact us by email at email@example.com. or by phone at 1 877-288-0044
müv, Inc. will not be liable for any delivery delays or errors resulting from input mistakes. In the event that an inaccurate or incomplete delivery address has been entered, the purchaser will be charged for redirecting the package to the appropriate address.
The purchaser or recipient must inspect the product upon delivery and must note any transportation damage on the delivery receipt. He must also notify müv, Inc. of the damage within 2 working days following reception, otherwise müv, Inc. cannot be held responsible for this damage.
If the product ordered is unavailable, the purchaser will be notified as soon as possible, and at which time he will have the option of cancelling his order. The purchaser will be given the choice between a full refund (within 30 days following reception of the payment) or a similar product of equivalent price.
Should the purchaser opt to exchange the ordered product for a higher or lower priced selection, he will either pay the difference or receive a refund for the difference, as the case may be.
If müv, Inc. is unable to exchange the product, it reserves the right to cancel the order and refund the payment. müv, Inc. is not liable for product unavailability, and will not pay compensation.
The purchaser or the recipient must notify müv, Inc., no later than two working days following reception of the gift box of any mistake in the delivery and/or conformity of the product with regards to the order placed. Any claim after this period will be rejected with no possibility of recourse.
Claims can be made by phone at: 1 877-288-0044, from Monday to Friday, except during legal holidays and/or by email at firstname.lastname@example.org.
All activities described in the boxes must be reserved at least 48 hours in advance. When reserving, the e-certificate or gift box holder must clearly indicate that he will be paying with a müv or müvWeekend certificate. Neither the activity provider nor müv, Inc. can be held responsible should the holder appear without a reservation and the provider is unable to deliver the activity or should the provider be unable to provide the service at the time and date requested by the gift box holder.
Non-use of a product
If the müv e-certificate or müvWeekend gift certificate is not used within the prescribed validity period, neither the purchaser nor the recipient will be entitled to a refund.
Each certificate can only be used once. Any attempt to reuse or reproduce the müv gift certificates for multiple usages will void the certificate.
Lost or stolen certificates cannot be replaced or refunded.
müvCertificates cannot be redeemed or exchanged for cash, nor can they be used for credit or as partial payment of packages other than those listed in the guide or posted online.
müv, Inc. obligations
müvWeekend gift boxes and müvCertificates are, by their very nature, a limited-quantity product. müv, Inc. agrees to honour all orders subject to product availability or production capabilities. Orders are processed on a first-come first-served basis.
All services and activities are subject to the provider's availability. The müvCertificate holder must reserve, enough time in advance, with the provider whose package he selected and. whose contact information is provided online or in the guide included in the gift box. Cancellation and rescheduling is solely at the provider's discretion.
müv, Inc. cannot not be held liable should the activity provider be unable to accept a müvCertificate at a given date or time, if he fails to honour his exclusive offer, or if he closes or goes bankrupt. müv, Inc. cannot be held liable for any unfortunate experience, accident, improper actions or damage incurred by the gift box holder before, during and after a featured activity.
Act of God
The terms and conditions stipulated herein are not applicable or will be suspended if the activity cannot be delivered because of an Act of God such as hostilities, war, natural disaster, fire, etc...
All documents, texts, photographs or other contents posted on this website are copyrighted and protected worldwide. They cannot be copied or used without the expressed written authorization of müv, Inc.